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Frequently Asked Questions (FAQ)

  We have tried to put together a comprehensive list of Frequently Asked Questions. We hope that these will help you find the information you are looking for.

Of course, if you still need more details, just write in to the Primenet Customer Care Team.

Our Customer Support mail ID's are:
DELHI : delsales@primenet.in
MUMBAI : mumcare@primenet.in
GURGAON : gurcare@primenet.in
NOIDA : nodcare@primenet.in
   
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  About the Internet
 
Q. What is the Internet?
 
Q. What is the World Wide Web?
 
Q. How does the Internet help me?
 
Q. How can I do things efficiently while on the Internet?
 
Q. What is an ISP?
 
Q. Can I access the Internet for the price of a local call?
 
Q. What is a Web browser?
 
Q. How can I "surf the web"?
 
Q. How do I find my way to the site of my choice?
 
Q. What about my privacy? Am I anonymous while on the Internet?
 
Q. What are cookies?
 
Q. What is Web space?
 
Q. What is a Modem?
 
Q. What is e-mail?
 
Q. How can I send messages on the Internet?
 
Q. Is it possible to get a virus through e-mail?
 
Q. What is chat?
 
Q. What are chat rooms?
 
Q. Should children have their own e-mail address?
 
Q. How can I make a family web site safely?
 
Q. Is it safe to meet online friends in person?
 
Q. Is shopping online safe?
 
Q. What do SSL and S-HTTP Provide?
   
  About Primenet
 
Q. I want to get a Primenet Internet account. What do I do?
 
Q. What type of connection should I go for?
 
Q. What can Primenet offer me?
 
Q. What does the Internet Starter Kit CD-ROM have?
 
Q. What programs are included in the freeware softwares?
 
Q. How do I register with Primenet?
 
Q. What changes will be made to my current computer settings after I register?
 
Q. I have an account with another ISP. What will happen to my older settings?
   
  For Primenet Users
 
Q. How do I find out how many hours are remaining in my account?
 
Q. I want to renew my account. What do I do?
 
Q. I've forgotten my password! What do I do?
 
Q. I want to change my password! What do I do?
 
Q. I am not able to access www.this-site.com? Why is that?
 
Q. My modem is a 56kbps modem, but it connects at a lower speed (such as 33.6 or 14.4). Why is
     that?
 
Q. What is a modem initialization string? Which one should I use?
 
Q. I get the error message "Another Dial-up Networking connection is active. Disconnect the other
     connection and then try again". Why?
 
Q. I get the error message "The computer is not receiving a response from the modem, check that the
     modem is plugged in and if necessary, turn the modem off and then turn it back on again". What
     should I do?
 
Q. I get the error message "No Dial tone" when trying to connect to Primenet. What should I do?
 
Q. I get the error message, "Check your password, and then try again". What should I do?
 
Q. Why do I get disconnected frequently?
 
Q. I am sure that my friend's e-mail id is valid, but any mail I send to him keeps returning to me. Why?
 
Q. Help! I have a problem. Whom do I contact?
 
Q. What is a computer virus ?
 
Q. What does a computer virus do ?
 
Q. How many types of viruses are there ?
 
Q. How do virus spread from one computer to another ?
 
Q. What can i do to protect my computer from being infected by viruses ?
   
   
  If you have any problem or query regarding the Internet, you can contact our "24-hour service customer care centers" on following numbers. If you come across any errors, please note down the error message and call our help desk so that we can serve you better. You can also register your complaints at these numbers.

DELHI           011-25191939
MUMBAI        022-22880011
NOIDA          0120-2443002
GURGAON     0124-2339602